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nice doing business

10 Beiträge
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(@jdmwebs)
Beiträge: 1
New Member
Themenstarter
 

Does anybody know if this company still exists? Phone calls made to German Branch 2 , promises received that I would be called back 2 , results 0 , mails sent to German Branch 6 ,replies 0 , mails sent to American Branch 2 , replies 0. Very nice trying to do business this way. Moving on to other suppliers I guess.

 
Veröffentlicht : 14/03/2018 6:33 pm
(@peterg1000)
Beiträge: 389
Reputable Member
 

Try StoneyCNC - Rory always gives impeccable service.

SC 420/2, Industrial VFD spindle from StoneyCNC
UC100 + UCCNC
Cut2D, Autosketch10, Draftsight, Eagle 9.5.1

There is no problem, however simple, that cannot be made more complicated by thinking about it.

 
Veröffentlicht : 15/03/2018 12:52 am
Thomas Semmler
(@thomasdbg)
Beiträge: 1091
Noble Member
 

Good morning, Jurgen!

We forwarded your emails to the responsible Reseller, Fraxeon. Didn´t he contact you?

Regards,
Thomas

Produktevangelist 🙂

Es grüßt mit der Ihm gegebenen Freundlichkeit...

...der Thomas

 
Veröffentlicht : 15/03/2018 10:51 am
(@cncmiller)
Beiträge: 230
Reputable Member
 

Hello,

I tried to contact Fraxeon a few years ago, and even than they didn't reply on any of my mails.
this was my reasone not to buy from that company.

SC 1/420 + Gantry extension, Kress 1050 FME-P, NeJe 20W Laser, WinPC-NC USB v4.00, Vectric Aspire 9, SolidWorks 2021

 
Veröffentlicht : 15/03/2018 8:48 pm
(@zerox123)
Beiträge: 1
New Member
 

Fraxeon is very bad at doing bussiness. Sometimes he wil reply a mail.
Try call him, or better: order somewhere else(stepcraft germany)

 
Veröffentlicht : 19/03/2018 2:13 pm
(@theminimalist)
Beiträge: 7
Active Member
 

Same issue. Send an email to the sales service both in Germany and France...
No answers after a week, which is a shame...

 
Veröffentlicht : 30/03/2019 12:04 pm
Thomas Semmler
(@thomasdbg)
Beiträge: 1091
Noble Member
 

Good morning, Minimalist!

Sorry, that you didn´t get an answer. I am sure, every email is answered or forwarded to the responsible person from Stepcraft.

If you send me a pm with your details, I try to figure out, what has happened.

Best regards,
Thomas

Produktevangelist 🙂

Es grüßt mit der Ihm gegebenen Freundlichkeit...

...der Thomas

 
Veröffentlicht : 02/04/2019 9:13 am
Thomas Semmler
(@thomasdbg)
Beiträge: 1091
Noble Member
 

@TheMinimalist
You do not Need to send a pm, I found your first email from last Thursday, which was forwarded to the responsible Reseller Normandair in France. I will ask him today, if he got this email and answered it. I also found your email from yesterday.

I am sure, you will get an answer to your questions.

Produktevangelist 🙂

Es grüßt mit der Ihm gegebenen Freundlichkeit...

...der Thomas

 
Veröffentlicht : 02/04/2019 9:20 am
(@theminimalist)
Beiträge: 7
Active Member
 

Thanks, looking forward to his answer.

 
Veröffentlicht : 02/04/2019 11:30 am
(@harewad)
Beiträge: 1
New Member
 

Für mich waren diese Informationen nützlich. Vielen Dank

 
Veröffentlicht : 02/03/2020 3:51 am
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